5. Contact Information and Legal Notice

Contact Information and Legal Notice

Last updated: Today

This page provides the official business and contact information for Matilda Fashion & Boutique.

Business details

Trading name: Matilda Fashion & Boutique
Registered business name: Matilda Fashion & Boutique
Website: matildafashionboutique.com
Customer support email: info@matildafashionboutique.com

Customer service

If you have a question about your order, shipping, returns, sizing, payments or any other matter, please contact us at:

info@matildafashionboutique.com

To help us assist you as efficiently as possible, please include:

Your full name
Your order number, if applicable
The email address used for your order
A clear description of your question or issue
Photos, where relevant to a product or delivery issue

Customer service availability

Our customer service team aims to respond to enquiries as quickly as possible.

Customer service hours:

Monday to Friday: 9:00 am to 5:00 pm
Saturday: 10:00 am to 4:00 pm
Sunday: Closed

During busy periods, promotional events and public holidays, response times may be longer than usual.

Our customer service approach

At Matilda Fashion & Boutique, our goal is to provide clear, fair and helpful customer service.

If you experience an issue with your order, please contact us so we can review the circumstances and work with you towards an appropriate solution.

Orders and fulfilment

Matilda Fashion & Boutique operates as an online retailer.

Some products may be fulfilled and shipped directly by third party suppliers or fulfilment partners. These suppliers may be located outside Australia, including in China or other international locations.

For more information about processing and delivery, please review our Shipping Policy.

For information about returns and refunds, please review our Returns and Refund Policy.

Complaints

If you have a complaint regarding an order, product or our service, please contact us at:

info@matildafashionboutique.com

Please provide your name, order number where applicable, and a clear description of your complaint.

We will review your complaint and aim to provide an appropriate response as soon as reasonably possible.

Nothing on this page limits any consumer rights that may apply under applicable consumer protection laws, including the Australian Consumer Law where applicable.

Important notice

The information provided on our website is intended for general shopping and product information purposes.

We take reasonable care to keep product details, prices, availability and other information accurate and up to date. However, errors or inaccuracies may occasionally occur.

If you notice an error or have a question about information displayed on our website, please contact us at:

info@matildafashionboutique.com

Contact us

For general enquiries or customer support, please contact: