Privacy Policy

Last updated: Today

This Privacy Policy describes how Matilda Fashion & Boutique collects, uses and protects your personal information when you visit or make a purchase from matildafashionboutique.com.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

Information we collect

When you visit our website or place an order, we may collect information such as:

Your name
Email address
Phone number
Billing address
Shipping address
Order details
Payment confirmation details
Device and browser information
IP address
Website activity, such as pages viewed and products added to your cart

We only collect information that is reasonably necessary to operate our store, process orders, improve our website and provide customer service.

How we use your information

We may use your information to:

Process and fulfil your order
Send order confirmations and shipping updates
Respond to customer service requests
Manage returns, refunds and exchanges
Improve our website and shopping experience
Detect fraud or security issues
Send marketing emails if you have subscribed
Comply with legal, accounting and tax obligations

Shopify

Our store is hosted on Shopify.

Shopify provides the ecommerce platform that allows us to offer and sell our products and services to you.

Your personal information may be stored and processed through Shopify's data storage, databases, applications and related services.

Payments

Payments are processed securely through trusted third party payment providers.

Matilda Fashion & Boutique does not store your full credit card details.

Depending on the payment method you select at checkout, your payment may be processed by credit card networks, Apple Pay, Google Pay, Shop Pay or other secure payment providers available through our website.

Sharing your information

We may share your personal information with trusted third parties where reasonably necessary to operate our business and provide our services.

This may include:

Shopify
Payment processors
Shipping carriers and delivery partners
Suppliers and fulfilment partners
Customer support providers
Email marketing platforms, where applicable
Analytics and website performance providers

We only share information where reasonably necessary to process orders, deliver products, operate our website, provide customer service or comply with legal requirements.

Direct supplier fulfilment

Some orders placed with Matilda Fashion & Boutique may be fulfilled and shipped directly by our suppliers.

Where necessary, we may share relevant order and delivery information with these suppliers, including suppliers located outside Australia.

This information may include your name, shipping address, order details and contact information where required to process and deliver your order.

Marketing emails

If you subscribe to our mailing list, we may send you information about:

New arrivals
Special offers
Sale events
Promotions
Store updates and news

You can unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails or by contacting us at:

info@matildafashionboutique.com

Cookies

Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, analyse website traffic and support essential website and checkout functionality.

Some cookies are necessary for our website to function correctly.

You can manage or disable certain cookies through your browser settings. Please note that disabling some cookies may affect certain website features or functionality.

Data security

We take reasonable steps to protect the personal information we collect and use.

We work with trusted platforms and service providers that use security measures designed to protect customer information.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Data retention

We retain your personal information only for as long as reasonably necessary to:

Provide our services
Process and manage orders
Provide customer support
Maintain business and transaction records
Resolve disputes
Comply with legal, accounting and tax obligations

Your rights

Depending on where you are located and the laws that apply, you may have certain rights regarding your personal information.

These may include the right to request access to, correction of or deletion of certain personal information we hold about you.

To submit a privacy related request, please contact us at:

info@matildafashionboutique.com

We may need to verify your identity before completing certain requests.

Third party links

Our website may contain links to websites or services operated by third parties.

Matilda Fashion & Boutique is not responsible for the privacy practices, content or security of third party websites.

We recommend reviewing the privacy policy of any third party website you visit.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.

Any updated version will be published on this page with the revised "Last updated" date.

Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Matilda Fashion & Boutique
Email: info@matildafashionboutique.com
Website: matildafashionboutique.com