Shipping Policy

Last updated: Today

At Matilda Fashion & Boutique, we want your order to be handled carefully, clearly and as efficiently as possible.

This Shipping Policy explains how we process and ship orders placed through matildafashionboutique.com.

Order processing time

After your order is placed, please allow 1 to 3 business days for processing.

During this time, we review your order, confirm the product and shipping details, and prepare your order for dispatch.

Business days are Monday to Friday, excluding public holidays.

Shipping time

Once your order has been processed and dispatched, delivery usually takes approximately 3 to 7 business days.

Please note that delivery times are estimates and may occasionally vary due to carrier delays, peak sale periods, public holidays, customs processing, incorrect address details or other circumstances outside our control.

Direct supplier shipping

Some products from Matilda Fashion & Boutique may be shipped directly from one of our trusted suppliers.

This allows us to reduce unnecessary handling and send your order directly to your delivery address. As a result, some orders may be dispatched from international locations, including China.

If you order multiple items, they may occasionally arrive in separate parcels depending on the supplier or fulfilment location.

Shipping carriers

We offer free shipping across Australia.

Depending on the product, fulfilment location and delivery address, your order may be delivered by Australia Post, a local delivery partner or an international shipping partner.

Where tracking is available, you will receive your tracking information after your order has been dispatched.

Shipping costs

Shipping is free for orders delivered within Australia, unless otherwise stated during checkout.

Incorrect shipping details

Please check your shipping information carefully before completing your order.

If you notice an error in your delivery address, contact us as soon as possible at:

info@matildafashionboutique.com

We will do our best to update your details. However, once an order has been processed or dispatched, we cannot guarantee that the delivery address can still be changed.

Delayed orders

If your order has not arrived within the expected delivery timeframe, please contact us at:

info@matildafashionboutique.com

Please include your full name, order number and the email address used when placing your order so we can assist you as efficiently as possible.

We will review the status of your shipment and help you with the next steps.

Lost or missing parcels

If your tracking information shows that your parcel has been delivered but you cannot locate it, we recommend first checking:

Around your property or designated safe place
With other members of your household
With your neighbours
With your local post office or delivery carrier

If you still cannot locate your parcel, please contact us at:

info@matildafashionboutique.com

We will review the situation and assist you where possible.

Questions

If you have any questions about shipping or your order, please contact our customer service team at:

info@matildafashionboutique.com

Matilda Fashion & Boutique